Making a Purchase
To make a purchase on our website, simply the find the products you desire, add them to the cart and once you have finished your selection, go to the checkout. At this point you will be asked to log in or create an account. If you have purchased from us before, then just enter your log in details and follow the on screen prompts, if you have not used us before, simply fill in the details as you are asked and you will be ready to make payment. At the end of the process, before payment, you will be asked how you would like to pay. Select which method you would like and you will be taken to the relevant gateway – this is absolutely normal. Once here fill in the details and submit. You will then be redirected back to the confirmation screen and you will also receive an email confirming your order. Your order will now be picked and dispatched by us. Please note that once you have submitted your payment details, the payment for the full transaction amount will be taken, irrespective of stock holding.

Out Of Stock Items
Due to the nature of our website and how quickly, under normal circumstances, we are able to obtain out of stock goods, our website does not show address stock holding – so in the unlikely event that we are out of stock of a particular product, we will send you an email to let you know ASAP. We aim to keep all items in stock all the time , however with such a large combination of colours and sizes, there may be occasions when particular items are temporarily out of stock.

Our aim is total customer satisfaction. if you are not completely happy with your purchase simply return it to us. We are happy to refund or exchange any purchase, subject to it being returned unworn in its original condition and packaging, and with all labels still attached.

Postage and packing is charged at a fixed price of £3.50 for all orders. (We will only charge you once for postage and packing , even if we need to despatch multiple parcels to complete your order.) We would normally dispatch products the same day if ordered before 12.00pm. All orders are sent second class post except heavy orders which are sent by carrier next day delivery.

When Do We Charge Your Card
We charge your card or PayPal account at the point in which you submit the payment details.

For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to ‘Thomas Moore Ltd, 102-104 Fore street, Exeter, EX4 3JB’ accompanied with the receipt / invoice and a covering letter with your name, address and reason for returning the goods and we will be pleased to offer you an exchange or refund – no hassles, for your total peace of mind. Please e-mail to advise us of your intentions before returning goods to us. The buyer is responsible for all shipping costs related to the return of the goods.

Sales Agreement
All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of the personal contact information and click the ‘order now’ button on the order confirmation page, the order will be considered legally binding. You will receive order confirmation immediately after the order process hs been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation or the delivery within two (2) weeks, you are legally no longer bound to your purchase.

Partial Deliveries
We have the right to make partial deliveries, as long as they do not cause unreasonable hardship for the customer. When partial shipments are made, additional shipping costs will apply only when prior agreement has been reached.

Retention of Title
The goods delivered remain our property until full payment has been received.

Cancellation Rights
You may withdraw from the sale within two (2) weeks without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above. Please send your goods to:

Thomas Moore Toymaster
102-104 Fore Street

Privacy Policy
Thomas Moore Toymaster do not disclose buyer’s information to third parties.
Information will be used to process the buyer’s order and fulfil the delivery function. In the future, the information may be used for special promotions in which instance; the buyer will have a facility to un-subscribe from the mail-list.

Please note our current company Terms and Conditions, as well as any other relevant customer information.