COVID-19 Information

Store Closure

We are closed to customers and deliveries whilst the country remains in lockdown as per the government legislation. This means that we cannot take deliveries from our suppliers and nor can we arrange for customer collections. We will make it clear when we are reopening on our website and social media. Inquiries can be made via email at orders@thomasmooretoymaster.co.uk or via telephone on 01392 255711. We are able to take telephone orders if the stock you are looking for is not available on our website.

Online Shop

We are open for online orders for delivery only. Orders made will be picked Monday – Friday and orders made after 3pm Friday through to Monday will be picked and dispatched on Monday.

All school uniform stock is available on our website and we are working daily to get more toy stock online, so if you know we sell something that is not on the website yet, please call us on 01392 255711.

Delivery

Delivery via Royal Mail is currently taking between 1-3 days for Standard delivery and 1-2 days for Next Day. Please note that Standard delivery is free on all orders over £25 and should you wish to choose Next Day, you will be charged the full delivery charge for this service. If your order is urgent, please contact us before making your order to enquire that we are able to provide it to you within a time frame suitable to you – please note that we are unable to guarantee any time frame, we can only give an educated estimate.

Returns

We are not open to take deliveries of any kind, including customer returns both in person or by post. Please retain your return until we reopen and we will honour our returns policy from that date (21 days in store, 30 days online)