Delivery

Postage and packing is charged at a fixed price of £3.00 for all orders.
 

Orders received before 12:00pm are usually dispatched the same day. If we are out of stock from an item from an order, we will usually send the items that are in stock immediately and dispatch the remaining items as soon as possible. If we do split the delivery of your order you will not be charged extra delivery fees.

We dispatch using variety of methods including Royal Mail, Parcel Force, DHL and Interparcel. We will decide the most appropriate method for your parcel based on size and weight.

We will at all times keep you informed by e-mail of the status of your order.

Returns

Returns are never a problem at Thomas Moore Toymaster, simply post the goods back to our contact address (we recommend using recorded delivery as the safest method) with all tags and labels intact, and on receipt of the goods your credit/debit card will be credited with the value of the returned item. Meanwhile you are able to order any other items through our web site which will be processed as a new purchase. Unfortunately, due to our pricing structure we are unable to cover any of the postal charges incurred in returning or sending any goods that are purchased in the wrong size/colour. Your statutory rights are not affected by our returns policy.